FAQ

Frequently Asked Questions

How does your concierge service work?

Our concierge service is tailored to your needs. After an online free consultation, we craft a personalised plan for a stress-free experience. We take care of every detail and reservations to make your Bali experience unforgettable.

How much does your concierge services cost?

We don’t charge anything until you decide to book your experience with us. Our professional fee is added to the total price of your reservation. This fee contributes to maintaining our high-quality service levels and supporting local communities.

How do I book or contact Take Me to the Moon?

Booking with us is simple. You can fill out the contact form on this website, or reach out via email or Whatsapp. After an initial free consultation to understand your needs, we will create a tailored plan for you and make the reservations on your behalf. We are here to support you every step of the way!

How do I pay for my Booked Service?

You can complete your payment via bank transfer or PayPal. We offer two bank accounts for transfers—one in Indonesian Rupiah (IDR) and another in US Dollars (USD). Once your booking is confirmed, we will send you all the payment details. Payment is required in advance to secure your services. Please check out Terms & Conditions s for further details.

How far in advance should I book your services?

We recommend booking at least a month in advance to secure the best accommodations and experiences, especially during peak season. Last-minute requests can be accommodated based on availability.

What is your cancellation policy?

Our cancellation policy varies depending on the type of service and bookings made. Please, refer to your confirmation for specific details, or contact us directly for more information on cancellations and refunds.