FAQ

Frequently Asked Questions

How does your concierge service work?

It starts with a free consultation — by WhatsApp, email, or contact form — where we get to know your travel style, interests, and expectations. From there, we design a fully personalised itinerary, select and book all suppliers on your behalf, and stay available throughout your trip for any need that arises. You don’t deal with drivers, hotels, or activity providers directly — we handle everything, so you just show up and experience Bali. Only the services expressly listed in your itinerary are included. Any extras — meals not specified, additional driver hours, personal expenses — are paid directly on-site, or arranged in advance through us.

How much does your concierge services cost?

We charge a Travel Design Fee of €50 / $58 to get started. This covers the full work we do before you ever pay for a trip: consultation, itinerary research and design, supplier selection, and coordination — all tailored to you. If your trip has a total value of €1,000 or more, the fee is deducted from your final balance. The fee is non-refundable, as the work has already been done regardless of whether you proceed. Full details in our Terms & Conditions.

How do I book or contact Take Me to the Moon?

Booking with us is simple. You can fill out the contact form on this website, or reach out via email or WhatsApp. After a free initial consultation to understand your needs, we will create a tailored plan for you and make all reservations on your behalf. From first enquiry to your last day on the island, we’re reachable by WhatsApp, email, or the contact form.

How do I pay for my Booked Service?

Payment can be made by bank transfer, PayPal, or credit card in EUR, USD, or IDR. We typically structure payment in two or three instalments: 60% is due on confirmation, with the remaining balance no later than 30 days before departure. For bookings made within 30 days of travel, full payment is required immediately. Full details in our Terms & Conditions.

How far in advance should I book your services?

We recommend booking at least a month in advance to secure the best accommodations and experiences, especially during peak season. Last-minute requests can be accommodated based on availability. We also recommend arranging travel insurance before departure — it’s not included in any itinerary, and we’re happy to point you in the right direction if needed.

What is your cancellation policy?

Cancellations within 30 days of arrival are non-refundable. For cancellations more than 30 days before arrival, we refund what we can recover from suppliers, minus the Travel Design Fee and any non-refundable supplier costs. If you need to postpone, we’ll do our best to reschedule within 12 months at no extra cost, though this cannot always be guaranteed. Full details in our Terms & Conditions.

Can I customise my itinerary?

Absolutely. Before confirmation, we work with you through as many rounds of feedback as needed to get the itinerary right. Once confirmed and booked, changes may be subject to supplier availability and additional costs — but we’ll always be transparent about that before anything is modified.